Terms of service

Last updated: Sept 2026

Welcome to Sassy Sheila.

These Terms of Service govern your access to and use of our website, including any purchases made through our store.

Throughout these Terms, the words "we," "us," "our," and "Sassy Sheila" refer to 2Sistersandacloset, trading as Sassy Sheila.

By accessing our website, browsing our store, or purchasing something from us, you agree to be bound by these Terms of Service, together with any policies referred to in these Terms.

Please read these Terms carefully before using our website or making a purchase.

If you do not agree to these Terms, you should not use our website or purchase products from us.

1. ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement.

You must not use our products or website for any unlawful or unauthorised purpose.

You must not violate any applicable laws when using our website or purchasing our products.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary and permitted by applicable law.

2. GENERAL CONDITIONS

We reserve the right to modify, suspend or discontinue any part of our website, products or services at any time.

We may also update product availability, pricing, descriptions or other information where reasonably necessary.

We are not responsible if information available on our website is not accurate, complete or current, except where we are required to be responsible under applicable law.

Any reliance on information provided on our website is at your own risk.

3. PRODUCTS AND ORDERS

Sassy Sheila offers apparel and other products that may be produced on a made-to-order basis.

This means that many products are created specifically after an order is placed.

Product availability

Products may be subject to availability.

We reserve the right to:

Limit quantities of products available for purchase
Discontinue products
Update or change product descriptions
Update product pricing
Limit sales to particular persons, geographic regions or jurisdictions where permitted by law

We make reasonable efforts to display our products accurately.

However, colours may appear differently depending on your device, screen settings or display.

Small variations in product appearance, colour, measurements or placement may occur during manufacturing.

Products may also be produced or fulfilled from different locations depending on the product, availability and fulfilment destination.

Acceptance of orders

Your order is an offer to purchase products from us.

We reserve the right to accept, decline or cancel an order where reasonably necessary.

This may include circumstances involving:

Product or pricing errors
Incorrect product information
Suspected fraud
Unauthorised transactions
Product availability issues
Errors in inventory or fulfilment information

Where payment has already been taken for an order that we cancel, we will provide a refund in accordance with applicable law.

4. MADE-TO-ORDER PRODUCTS AND ORDER CANCELLATIONS

Many Sassy Sheila products are made especially to order.

For this reason, cancellation requests may not be possible once an order has entered production.

If you need to request a cancellation, please contact us as soon as possible at:

sassy.sheila.au@gmail.com

We will do our best to assist where production has not yet begun.

However, we cannot guarantee that cancellation requests can be accommodated once an order has been submitted for production.

Nothing in this section affects any rights you may have under applicable consumer protection laws.

5. PRICING AND PAYMENT

Prices for products are displayed in the currency shown at checkout or otherwise indicated on our website.

We reserve the right to update prices at any time.

Price changes will not affect orders that have already been accepted and paid for, except where correction is required due to an obvious pricing or technical error.

Unless otherwise stated, prices may not include:

Shipping costs
Taxes
Customs duties
Import charges
Other charges that may apply to international orders

Any applicable shipping costs will be shown during checkout.

Where applicable, customs duties, taxes or import charges associated with international orders may be the responsibility of the customer unless otherwise stated at checkout.

Payment must be received and authorised before an order can be processed.

We use third-party payment providers to process payments.

Your use of those payment services may also be subject to the terms and conditions of the relevant payment provider.

6. SHIPPING AND DELIVERY

We aim to provide accurate information about estimated production and delivery timeframes.

However, estimated delivery dates are estimates only and are not guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

Production delays
Carrier delays
Customs processing
Weather events
Supply disruptions
Other unforeseen circumstances

Where tracking information is available, we will provide it after your order has been shipped.

Third-party fulfilment

Some or all of our products may be produced, fulfilled and shipped by third-party fulfilment providers.

Products may be fulfilled from different locations depending on:

Product availability
The product ordered
Production capacity
The customer's delivery destination
Fulfilment provider availability

International shipping

Where we offer international shipping, delivery times may vary depending on the destination.

Customs duties, taxes or import charges may apply to international orders.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Shipping issues

If your order is lost or damaged during transit, please contact us at:

sassy.sheila.au@gmail.com

We will work with you to investigate the issue and determine the appropriate next steps.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

7. REFUNDS, RETURNS AND REPLACEMENTS

Refunds, replacements and returns are handled in accordance with our Refund Policy.

Please review our Refund Policy before making a purchase.

Our Refund Policy forms part of these Terms.

Nothing in these Terms or our Refund Policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable consumer protection laws.

8. PRODUCT INFORMATION AND ACCURACY

We make reasonable efforts to ensure that product descriptions, images, pricing and other information displayed on our website are accurate.

However, errors, inaccuracies or omissions may occasionally occur.

We reserve the right to correct errors, inaccuracies or omissions and to update or cancel orders where permitted by applicable law.

This may occur even after an order has been submitted.

Where a correction materially affects your order, we will take reasonable steps to contact you or otherwise provide an appropriate remedy in accordance with applicable law.

9. THIRD-PARTY SERVICES AND PROVIDERS

Our website may use third-party services, platforms and providers to help us operate our business.

These may include:

Shopify
Payment providers
Print-on-demand providers
Fulfilment providers
Shipping carriers
Other technology and service providers

Third-party services may have their own terms, conditions and privacy policies.

We are not responsible for the policies or practices of independent third-party services except where we are legally responsible.

Your interactions with third-party services may be subject to their own terms and conditions.

10. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect personal information.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the Sassy Sheila website, including our:

Original designs
Artwork
Graphics
Logos
Branding
Website content
Text
Images
Product designs
Creative materials

is owned by us, our licensors or used with permission and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, create derivative works from, publicly display or commercially exploit our intellectual property without our prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may use our website and purchase products for your personal, lawful and non-commercial use only.

12. USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you send us comments, feedback, ideas, suggestions or other submissions, whether requested or unsolicited, you agree that we may use them without restriction where permitted by law.

We are under no obligation to:

Keep submissions confidential
Provide compensation
Respond to submissions

You are responsible for ensuring that any content you submit does not violate the rights of another person or entity.

We may, but are not required to, monitor, edit or remove content that we reasonably believe is unlawful, offensive, threatening, defamatory, infringing, misleading or otherwise inappropriate.

13. PROHIBITED USES

You must not use our website or its content:

For any unlawful purpose
To violate any applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To harass, abuse, threaten or harm another person
To submit false or misleading information
To upload or transmit malicious software, viruses or harmful code
To interfere with or disrupt the operation or security of our website
To attempt unauthorised access to our systems
To collect or track personal information about others without authorisation
To engage in fraudulent activity
To spam, phish, scrape or otherwise exploit our website or its content without permission
To use automated systems, bots, scripts, agents or other technologies to access, copy, extract or interact with our website in a manner that is unauthorised or harmful
To use our website or content for any commercial purpose without our prior written permission
To reproduce, copy or exploit our original designs or intellectual property without permission
For any obscene, abusive or otherwise unlawful purpose

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

14. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

Our website will always be available
Our website will be uninterrupted or error-free
Information on our website will always be complete or current
Our website will be free from harmful components

Nothing in this section excludes warranties, guarantees or rights that cannot legally be excluded under applicable law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sassy Sheila and its owners, employees, contractors, affiliates, licensors, service providers and suppliers will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

Where liability cannot legally be excluded but may be limited, our liability will be limited to the maximum extent permitted by applicable law.

16. INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify and hold harmless Sassy Sheila and its owners, employees, contractors, affiliates, service providers and licensors from claims, losses, liabilities, damages and expenses arising from:

Your breach of these Terms
Your violation of applicable laws
Your violation of the rights of another person or entity
Your misuse of our website or services

This section applies only to the extent permitted by applicable law.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with our:

Privacy Policy
Refund Policy
Any other policies or notices published on our website

form the agreement between you and Sassy Sheila regarding your use of our website and purchases made through our store.

These Terms replace any prior agreements or understandings relating to the same subject matter.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Any changes will be posted on this page and the Last updated date will be revised.

The version of these Terms that applies to your purchase will generally be the version in effect at the time you place your order, subject to any changes required by law.

We recommend reviewing these Terms periodically.

20. NO WAIVER

If we do not enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

Any waiver of a provision must be made in writing to be effective.

21. GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising out of or relating to these Terms, your use of our website, or purchases made through our website are governed by the laws of the State of Victoria, Australia.

You agree that the courts of Victoria, Australia, and the courts entitled to hear appeals from them, have jurisdiction to resolve disputes arising out of or relating to these Terms.

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer protection laws.

22. CONSUMER RIGHTS

Nothing in these Terms, including any limitation, exclusion or disclaimer, is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified.

Where applicable, you may have rights under consumer protection laws in your place of residence or other laws that apply to your purchase.

23. CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Sassy Sheila
Legal business name: 2Sistersandacloset

Email: sassy.sheila.au@gmail.com
Business address: Suite 280, 83 Main Street Rutherglen VIC 3685
Business registration number: ABN 26 262 254 970