Refund policy
At Sassy Sheila, we want you to love your new tee. Every item is made especially to order, and we take quality seriously.
If something isn't right with your order, we're here to help.
When can I request a refund or replacement?
We're happy to help if your item:
- Arrives damaged or defective
- Has a printing or manufacturing issue
- Is incorrect or different from what you ordered
If there's a problem with your order, please contact us within 30 days of your purchase date.
To get things sorted, please email us at sassy.sheila.au@gmail.com and include:
- Your order number
- A brief description of the issue
- Photos of the issue, where possible
Once we've reviewed the issue, we'll work with you to make things right. Depending on the circumstances, this may include a replacement or refund.
Change of mind and sizing
Because each Sassy Sheila item is made to order especially for you, we don't offer refunds or exchanges for change of mind or incorrect size selection.
Please check the size guide carefully before placing your order.
Sizing tip: Measurements in our size guide are taken with the garment laid flat. For the best fit, compare the measurements with a similar T-shirt you already own.
Please note that small variations in measurements may occur during manufacturing and may vary slightly depending on where an item is produced.
Product care
Please follow the care instructions provided on your garment's care label to help keep your Sassy Sheila tee looking its best.
We can't offer refunds or replacements for damage caused by normal wear and tear, misuse, or failure to follow the garment's care instructions.
Policy updates
We may update this policy from time to time. Any changes will be posted on this page, along with the date the policy was last updated.
The policy in effect at the time of your purchase will apply to your order.
Last updated: Sept 2026